Most companies do make sure the latest version on 2 different platforms is compatible that have products that support back and collaboration or people working on the same files on multiple computers and Dropbox. You are referring to two versions on the same operating system. Seriously, can you really list thousands of companies that make forward compatible software, that is able to handle whatever changes may appear in the future? Not even Microsoft can handle that. How do you expect the Windows version 1 to be forward compatible and suddenly be able to read a format that didn’t exist when it was released? Version 3 for Mac IS compatible and can read the older format, and can even export in the old format. It does not need to be identical at the same time it only needs to be compatible at the same time and I can guarantee you thousands of small companies do this every release. Software development is very hard, and you guys have built a better product than I ever have. At the minimum, you should say very sorry for your inconveniences, and we fully understand and will try to remedy the situation as soon as we can. I realize this is very complex and hard to do, but many companies do it, even small ones. I also know the solution which to slow down a bit in feature launches so you can deliver both at the same time.

I just ran into the same problem and felt the same way. He is just voicing his frustration which is very valid. Negativity makes your company and your product look bad regardless of what the customer is saying. I agree with you completely the word shoddy is not nice, but you should never say anything negative or sound negative regarding your customers. Devin, I am a software developer and manager for 25 years including years of building products and Microsoft and other great companies such as Adobe.

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